Privacy Policy

Effective Date: 2025/10/09

Introduction

LingWang (Dongguan) Technology Co., Ltd. (trading as GleamGlee, “we,” “us,” or “our”) operates the website and related services available at https://gleamglee.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal data from consumers (B2C) and business users (B2B/OEM/ODM), including visitors, distributors, creators, and retail partners.

Controller & Primary Contact

• Company: LingWang (Dongguan) Technology Co., Ltd.
• Address: Room 204, Building 9, No. 7, Shengqi Road, Changping Town, Dongguan City, Guangdong Province, China
• Email: service@gleamglee.com
• Tel/WhatsApp: +86 13005436283

Overseas Warehouses (logistics only; not public visitor sites):

• USA: 1706 E Francis St, Ontario, CA 91761, USA
• Canada: 4189 Salish Sea Way, Tsawwassen, BC V4M 0B9, Canada
• UK: Unit IP9, Toronto Way, New Rossington, Doncaster DN11 0GU, UK
• Germany: WRO5 via Slam Poland Sp. z o.o., Nardter Weg 2, 02977 Hoyerswerda, Saxony, Germany

By using the Service, you agree to the practices described in this Privacy Policy.

Scope & Consent

This Policy applies to our website, customer service channels, sampling requests, B2B quotation workflows, and digital assets we control. By accessing or using the Service, creating an account, submitting a form, or communicating with us, you consent to the collection and use of information as described. Where required by law (e.g., EU/UK/EEA), we will request explicit consent for certain cookies, analytics, or marketing.

What Data We Collect

We collect data to provide adhesives and cleaners products and services, fulfill orders, and support OEM/ODM programs.

1) Information you provide

• Identity & Contact: name, company, email, phone, country/region.
• Business Details (B2B): role, brand/store URLs, estimated volumes, logistics preferences, tax/VAT details.
• Order & Support: shipping addresses, return info, issue descriptions, photos/videos for troubleshooting.
• OEM/ODM & Compliance: packaging artwork, barcodes, UFI codes, SDS/TDS requests, regulatory preferences, language packs.
• Content: product reviews, Q&A, survey responses.

2) Information we collect automatically

• Device/Usage: IP address, device IDs, browser, OS, pages viewed, time on page, referrers, interaction events.
• Cookies/Similar tech: described in our Cookies Policy below (analytics, preferences, advertising—where applicable).
• Approximate location derived from IP (non-precise).

3) Information from third parties

• Payment/fulfilment & carriers (status and tracking).
• Marketplace/retail partners (where you authorize sharing).
• Anti-fraud/abuse services.

We do not intentionally collect sensitive health data. Please avoid sharing confidential formulas unless covered by a separate NDA.

Legal Bases for Processing (GDPR/UK GDPR)

Where applicable, we process personal data on the following bases:

• Contract: to provide and deliver goods/services you request.
• Legitimate Interests: securing our Service, preventing fraud, improving products, B2B relationship management.
• Consent: optional analytics/marketing cookies, newsletters.
• Legal Obligation: tax, accounting, product safety, and regulatory compliance (e.g., CLP/REACH/UKCA/GHS documentation).

How We Use Your Data

• Provide & Maintain the Service: accounts, carts, orders, support, RMA.
• Customer & Technical Support: adhesive/cleaner troubleshooting, application guidance, compliance document packs.
• OEM/ODM Workflows: sampling, die-lines, artwork, SDS/TDS distribution, multilingual labels.
• Communications: service notices, order updates, and—if you opt in—marketing newsletters.
• Analytics & Improvement: understand usage, enhance UX, reduce returns, optimize packaging/applicators.
• Security & Fraud Prevention: protect accounts, investigate abuse.
• Legal & Compliance: respond to lawful requests, product safety and recall obligations.

We do not sell your personal data.

Sharing & Disclosure

We share data only as needed and under appropriate safeguards:

• Service Providers/Processors: hosting, cloud, security, analytics, customer service tools, payment and logistics.
• Logistics & Warehouses: USA/CA/UK/DE hubs and carriers for fulfillment and returns.
• Professional Advisors & Compliance Bodies: auditors, legal counsel, regulatory authorities when required.
• Business Transfers: as part of a merger, acquisition, or asset sale (with notice where required).
• Legal Requirements: to comply with law, enforce terms, or protect rights, safety, and property.

Third parties may access personal data solely to perform services for us under confidentiality and data protection terms.

International Transfers

Your data may be processed in China and other countries where we or our providers operate (including the USA, Canada, UK, EU). We use appropriate safeguards (e.g., standard contractual clauses, data processing agreements, access controls) to protect your data when it moves across borders.

Data Retention

We retain data only as long as necessary for the purposes stated, including:

• Orders & Invoices: as required by tax and accounting laws.
• Support/OEM/ODM Records: for the product lifecycle and regulatory traceability.
• Marketing Preferences: until you unsubscribe or withdraw consent.
• Website Analytics: per tool-specific retention settings.

When retention ends, we delete or irreversibly anonymize data.

Security

We employ administrative, technical, and physical safeguards designed to protect personal data (encryption in transit, access controls, least-privilege practices). However, no method of transmission or storage is 100% secure.

Your Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, object, portability, and to withdraw consent at any time (without affecting prior processing).

• EU/UK residents may also complain to a supervisory authority.
• California residents (CCPA/CPRA) can request access to, correction of, or deletion of personal information and opt out of certain sharing/processing for cross-context behavioral advertising. To exercise rights, contact service@gleamglee.com. We will verify your identity and respond within the applicable timeframe.

Children’s Privacy

The Service is not directed to children under the age required by applicable law (e.g., 13 or 16). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to remove it.

User-Generated Content & Reviews

If you post reviews, Q&A, or upload media, this content may be public. Do not include personal or proprietary information. We may moderate UGC for safety, legality, or quality.

Links to Other Sites

Our Service may link to third-party websites or marketplaces. We are not responsible for their privacy practices. Review their privacy policies before submitting data.

Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above reflects the latest version. Material changes will be highlighted on this page or via notice where required.

Contact Us

Questions about privacy or your data rights:

• Email: service@gleamglee.com
• Phone/WhatsApp: +86 13005436283
• Postal: Room 204, Building 9, No. 7, Shengqi Road, Changping Town, Dongguan City, Guangdong Province, China

Cookies Policy

Last Updated: 2025/02/25

What Are Cookies & Similar Technologies?

Cookies are small text files stored on your device by your browser. We also use similar technologies (pixels, local storage) to recognize your browser, remember preferences, and measure performance.

How We Use Cookies

• Strictly Necessary (essential): enable core site functions (security, cart, checkout, account).
• Preferences: remember language/region and UI settings.
• Analytics: understand how visitors use pages and improve content, packaging guides, and FAQs.
• Advertising (where applicable): measure campaign effectiveness and avoid irrelevant ads (requires consent in many regions).

Your Choices

• Consent Banner/Center: In regions requiring consent (e.g., EU/UK/EEA), we present a cookie banner/manager to Accept, Reject non-essential, or Customize categories at any time.
• Browser Controls: you can block, delete, or limit cookies via your browser settings. Doing so may impact site functionality (e.g., cart, preferences, login persistence).
• Do Not Track/Global Privacy Controls: where recognized by law and technically feasible, we will honor supported signals.

Common browser help pages: Chrome • Firefox • Safari • Edge (refer to your browser’s official support site).

If you have questions about cookies or wish to adjust your preferences, contact service@gleamglee.com.