FAQ for Adhesives & Cleaners

Adhesive Glue Products

1) Which glue should I use for fabric without stiffening the cloth?

Choose a flexible, water-based fabric glue formulated for textiles. It remains soft after curing, survives gentle machine washing, and won’t yellow. Pre-wash fabric to remove sizing, test on a hidden area, then apply a thin, even film. Press for 30–60 seconds, allow 24 hours to fully cure, and avoid high-heat drying on first wash cycle.

2) How do I bond metal to glass securely?

Use a clear, non-blooming adhesive with strong shear strength and low shrinkage. Clean both surfaces with isopropyl alcohol, avoid fingerprints, and lightly roughen the metal for better mechanical key. Apply minimal bead to prevent squeeze-out. Clamp gently, cure per datasheet (often 24 hours), and avoid thermal shock during the first 48 hours.

3) Can your shoe glue handle flex and rain?

Yes—our shoe glue cures to a flexible, waterproof bond that tolerates repeated bending. Roughen both surfaces, remove old residue, and dry-fit first. Apply a thin layer, press firmly, and let it cure overnight. Full durability appears after 24–48 hours. For sneakers, tape edges to keep seams neat and avoid visible squeeze-out.

4) What is the best adhesive for wood-to-wood joints?

A high-strength PVA or hybrid construction adhesive works for most indoor joints. Ensure tight mating surfaces, apply a uniform coat, clamp for the recommended open time, and wipe squeeze-out with a damp cloth. For outdoor use, pick a water-resistant grade and respect temperature/humidity windows to achieve rated strength and long-term stability.

5) Do you have a glue for ceramics and tiles?

Yes. Our ceramic glue is optimized for brittle substrates and gap filling. Clean dust and residues, apply a controlled bead, and align pieces carefully. Avoid heavy loads until full cure. For tiles, follow substrate prep and consider using spacers for alignment. The adhesive resists moisture and temperature cycles common in kitchens and bathrooms.

6) What adhesive is recommended for plastics like PP/PE?

Low-energy plastics require specialized primers or tailored chemistries. We offer plastic-specific solutions that improve wetting and bond strength. Lightly abrade if possible, wipe with isopropyl alcohol, and apply primer if specified. Use small beads to reduce stress. Allow full cure to realize proper peel and shear values on PP/PE and similar polymers.

7) Can I fix a tent seam with your products?

Yes—use our tent repair glue with seam-safe chemistry. Clean and dry the area, support the fabric from behind, and apply a thin line along the seam. Press, then let cure per instructions. For high-stress points, add a patch after the first cure. The result remains flexible, water-resistant, and tolerant of folding and packing.

8) Is there a bookbinding glue that dries clear?

Our book glue dries clear and stays slightly flexible to prevent page cracking. Brush a thin, even coat on the spine or hinge, align sections, and use clips to hold shape. Let it cure away from dust. The transparent finish preserves aesthetics on visible edges and suits restoration or craft projects with delicate paper.

9) How long do your construction adhesives take to cure?

Working (open) time ranges from minutes to over 20 minutes depending on product and climate; full cure typically requires 12–24 hours. For best results, respect the temperature window, use proper bead size, and avoid heavy loads before full cure. Always consult the datasheet for exact timelines and recommended clamping practices.

10) Are your adhesives safe for indoor use around families?

We offer low-odor, low-VOC formulas with clear safety labels and SDS. Ventilate the area, wear basic PPE if recommended, and store away from kids and pets. Many products are water-based, reducing fumes and cleanup complexity. Always follow instructions, and check region-specific compliance marks like CLP/REACH or GHS on each label.

Cleaner Products 

1) Will your suede cleaner darken delicate materials?

Our suede cleaner uses a gentle foam profile designed to lift soils without saturating fibers. Always brush loose dust first, test in an inconspicuous spot, and apply minimal foam with circular motions. Allow to air-dry and restore nap with a soft brush. Most users observe no staining or stiffness when directions are followed.

2) Can the shoe cleaner restore yellowed midsoles?

It removes typical grime and oxidation films, improving brightness significantly. For heavy yellowing, combine with a sunlight-safe whitening routine as noted in our guide. Work in small sections, avoid over-wetting knit uppers, and finish with a dry wipe. Regular light maintenance keeps midsoles bright and reduces deep set staining.

3) Is your mold remover safe for bathroom grout?

Yes, it’s suitable for glazed tiles and grout lines when used as directed. Ventilate well, wear gloves, and avoid mixing with other chemicals. Apply, wait per label, and scrub with a grout brush. Rinse thoroughly. For prevention, keep surfaces dry and improve airflow. Always test stone surfaces, as some natural stones are sensitive.

4) Do you offer streak-free glass cleaning?

Our glass cleaner flashes off cleanly, minimizing streaks on mirrors and windows. Use a lint-free cloth, avoid direct sun heating the pane, and buff lightly. For adhesive projects, clean glass before bonding and again after full cure if needed. The formula leaves no residue that might interfere with adhesives.

5) Can your cleaner be used on leather?

Yes—use our leather-safe solution for coated and finished leathers. Test first, use sparingly, and follow with a conditioner if needed. Avoid aggressive scrubbing on delicate finishes. The neutral pH and residue-free profile help maintain suppleness and avoid dye lift, keeping shoes and accessories photogenic for lifestyle images.

6) How should I clean white knit sneakers?

Vacuum loose dust, use foam cleaner with a soft brush in small circles, and blot rather than rub hard. Remove excess moisture with a microfiber cloth and air-dry. Avoid high heat. Repeat on stubborn spots. This method preserves knit integrity while lifting grime, especially around toe boxes and flex points.

7) Is your bathroom cleaner safe for chrome fixtures?

Yes. Our formula is compatible with common bathroom metals when used as directed. Spray on, wait briefly, and wipe with a non-scratch cloth. Rinse and dry to avoid water spots. Don’t use abrasive pads. Regular, light cleaning prevents mineral buildup and keeps fixtures bright without damaging protective finishes.

8) Are your cleaners scented strongly?

We favor clean, light fragrances or unscented options. Ventilation is still advised. Formulas are designed to flash off without sticky residue, which helps reduce dust re-adhesion and keeps surfaces camera-ready for e-commerce photography—especially white backgrounds and close macro product shots.

Product Development

1) Can you develop a custom adhesive for my substrate?

Yes. Share substrates, strength targets, temperature/humidity ranges, and regulatory needs (REACH/GHS/UKCA). Our chemists prototype in small batches, test peel/shear/aging, and iterate quickly. We also advise on packaging geometry (nozzle type, viscosity match) and label compliance. Low MOQ starts at 200 units; pilot runs validate manufacturability before scale.

2) How fast can you deliver private-label artwork?

Our design team can turn around print-ready drafts in as fast as 2 days for straightforward briefs. We localize to EN/DE/FR/IT/ES/NL/JP/CN, integrate barcodes, UFI, and hazard pictograms, and align with retailer or FBA audits. Color proofs and die-lines ensure cross-SKU consistency before mass printing.

3) Can you match or reverse-engineer a market formula?

We can benchmark target products and propose compliant, performance-driven analogs. Samples are tested for viscosity, bond profile, aging, and odor. Where appropriate, we offer greener, low-VOC alternatives. We never copy proprietary branding; instead we co-create unique claims supported by lab data and real-world application tests.

4) What is the typical development timeline?

Discovery (1–3 days), lab prototypes (5–10 days), application testing (5–10 days), artwork and compliance (3–7 days), pilot run (7–14 days). Timelines vary by chemistry and certification load. Early clarity on claims, use cases, and regions accelerates sign-off and reduces rework or relabeling later.

5) Do you support multilingual instructions and A+ content?

Yes. We create localized instructions with step visuals, safety statements, and retail icons. For Amazon, we supply hero/lifestyle images, infographics, and short clips aligned to listing best practices. Clear use directions reduce returns and negative reviews, boosting conversion and lifetime value.

6) Can you advise on eco-friendly chemistries?

We offer water-based, solvent-free, and bio-based options where feasible. We’ll map trade-offs (open time, ultimate strength, cure profile) and provide disposal/storage guidance. Packaging options include recycled PET and paper-based tubes. You’ll receive transparent data so sustainability doesn’t become guesswork.

Product Testing

1) What tests validate bond strength?

We use standardized peel, lap shear, tensile, and aging protocols. Samples are conditioned across temperature and humidity windows. Results are summarized with mean, variance, and failure modes (adhesive vs. cohesive). This helps you select the right adhesive and write accurate application instructions for end users.

2) Do you simulate real-world wear?

Yes. Chambers cycle humidity and temperature; mechanical rigs repeat flexing for shoes or tent seams. We also test water immersion and UV exposure when relevant. Findings inform packaging and caution notes, reducing early-life failures and warranty claims once your product is live.

3) Can you supply SDS and test reports for retailers?

Absolutely. We provide SDS, REACH/CLP alignment, UFI, and performance summaries tailored to retailer portals and Amazon hazmat review. Documentation bundles save your team time during audits and speed up PO approvals for seasonal or promotional windows.

4) How do you manage batch consistency?

Tight incoming QC for raw materials, in-process checks, and retain samples per lot. We track viscosity, solids, and cure profiles to spec. Any deviation triggers root-cause and corrective action. You get stable performance across production runs, reducing variability in customer reviews.

Production Process

1) What facilities do you operate?

We run four specialized plants: daily chemical processing, packaging materials, label printing, and raw materials. Vertical control shortens lead times and boosts consistency—from polymer synthesis to final label with barcodes and hazard icons. Automation supports annual output in the multi-million unit range.

2) How do you ensure on-time delivery?

We align production slots with component arrival, keep safety stock of critical packaging, and coordinate with forwarders early. Overseas warehouses (US/UK/DE/CA) absorb demand spikes. For FBA, we plan carton specs, labeling, and phased replenishment to avoid storage penalties and stockouts.

3) What is your minimum order quantity?

OEM/ODM starts at 200 units for many SKUs. This low MOQ helps new brands test markets quickly. As volume grows, we unlock better pricing tiers and synchronized printing schedules to keep per-unit costs competitive without compromising quality.

4) Can you handle urgent orders?

Yes. We offer expedited paths: artwork fast-track, priority filling, and rapid QA sign-offs. Share your hard deadlines, target region, and carrier preference; we’ll propose the fastest realistic route while safeguarding product integrity and compliance.

5) How do you manage labels and languages?

Our in-house print shop produces multi-layer, water-resistant, and chemical-resistant labels. We localize content and integrate UFI, CLP/GHS pictograms, CE/UKCA marks where required, ensuring retail and customs acceptance in target countries.

6) What about packaging durability?

We test bottle/closure compatibility, drop resistance, and leak-proof seals. Precision nozzles minimize waste; double seals reduce transit leaks. Packaging choices are matched to product viscosity and end-user ergonomics to improve experience and reduce negative feedback.

Samples 

1) Do you provide free samples?

Yes—qualifying projects receive free lab samples and, for FBA partners, 3–5 white-background product photos. Shipping costs may apply by region. Samples help you validate performance, packaging feel, and listing visuals before committing to larger POs.

2) How many variants can I test?

Typically 2–4 variants per use case (e.g., fast-cure vs. high-flex). We’ll recommend a short list based on substrates and climate. Structured trials and feedback forms speed selection and reduce back-and-forth.

3) How long do samples take to arrive?

Domestic China: 2–5 days; international express: 5–10 days depending on customs. We pre-label samples and include datasheets to streamline your internal testing and stakeholder reviews.

4) Can you include retail packaging in samples?

Yes. We can mock retail packs, labels, and barcodes to test shelf presence and photography. This de-risks launch assets and ensures compliance before mass printing.

5) Will you sign an NDA?

Absolutely. NDAs are welcomed. We protect formulations, artwork, and brand plans, and can arrange controlled virtual tours for remote audits without exposing confidential processes.

Orders 

1) How do I place an order?

Share SKU or brief (use case, region, compliance), quantity, and target date. We confirm specs, artwork, and payment terms, then issue a proforma invoice. Production begins after approval and deposit, with milestone updates through to delivery.

2) What lead times should I expect?

Standard orders: 15–20 days after artwork confirmation; urgent orders can be expedited. Complex chemistries or multi-language packs may add days. We’ll confirm a realistic schedule and buffer for shipping and customs.

3) Can I split shipments to multiple Amazon FCs?

Yes. We prepare carton labels, book carriers, and route to multiple FCs per Amazon plan. Staggered replenishment reduces FBA storage costs and keeps your listings healthy during promotions.

4) Do you manage customs clearance?

Our partner forwarders handle export/import and provide needed documents (invoice, packing list, SDS if required). For EU/UK/US/CA, we align codes and labeling to avoid holds and extra charges.

5) What artwork files do you accept?

AI, PDF (vector), or PSD with outlined fonts; include die-lines, color targets, and language layers. We send proofs for sign-off and archive masters to maintain cross-SKU consistency.

6) Can I change quantities after PO?

We can adjust within early production windows; after materials are committed, changes may affect pricing and schedule. Tell us quickly and we’ll try to accommodate with minimal impact.

7) Do you offer volume discounts?

Yes—tiered pricing based on units and print runs. We also optimize freight consolidation to lower landed cost per unit.

8) How are defects handled?

We stand behind our goods. Share photos and batch info; we’ll investigate root cause and provide replacements, credits, or corrective actions. Our goal is long-term trust, not short-term savings.

9) Can you white-label existing formulas fast?

Yes. Pick from proven bases, provide artwork, and we’ll deliver retail-ready packs quickly—ideal for seasonal or trend windows.

10) Do you support EDI or platform POs?

We can integrate simple EDI flows or align with marketplace PO processes. Your account manager will propose the most pragmatic setup based on your tools.

Company 

1) Where are you based and where do you ship from?

HQ and manufacturing are in Dongguan, China. Overseas warehouses in the US (Ontario, CA), UK (Doncaster), Germany (Saxony), and Canada (Tsawwassen) support faster regional fulfillment and FBA replenishment.

2) What experience does your team have?

25+ chemists and 18+ designers support R&D and packaging; 30+ international sales staff speak fluent English and understand adhesives/cleaners deeply. We’ve launched thousands of SKUs with sustained growth and high review scores.

3) Do you serve both B2C and B2B?

Yes. We sell to end consumers and supply private-label and wholesale partners worldwide, including retailers, distributors, and Amazon brands.

4) What certifications do you hold?

ISO 9001/14001, CLP/REACH alignment, GHS labeling, and regional marks like UKCA where applicable. SDS and documentation are available for audits and onboardings.

5) Do you accept factory visits?

Yes—onsite or virtual tours by appointment. We share safety guidance, routes, and access details. NDAs are welcome to protect your IP during evaluations.

Shipping Solutions 

1) Which shipping modes do you support?

Sea, air, and courier express. We balance speed, cost, and hazmat considerations. Our forwarders manage customs and deliver to Amazon FCs or your warehouse reliably.

2) Do you offer consolidated shipments?

Yes—consolidation reduces landed cost per unit. We can also stage inventory in our warehouses and release in scheduled waves to control FBA fees.

3) Which regions do you cover?

We ship globally—US, Canada, UK, EU, Japan, Australia, Southeast Asia, Middle East, and more. We map local labeling needs to avoid border delays.

Brand Distribution 

1) Can I become a regional distributor?

Yes. Share your channel plan, target categories, and compliance scope. We’ll align exclusivity, MOQs, and marketing kits to set you up for a strong launch.

2) Do you provide marketing assets?

We provide brand guidelines, product photos, demo clips, and multilingual copy blocks to accelerate listing and retail sell-in.

3) How is pricing managed across channels?

We maintain recommended MSRP and wholesale tiers. Distributors get structured discounts and launch bundles to protect margins and avoid channel conflict.

4) Can we co-create SKUs for local needs?

Absolutely. We localize formulas, fragrances, and pack sizes while keeping compliance clean. Joint testing ensures performance in climate-specific conditions.

5) Do you support trade shows and audits?

Yes—sample kits, data sheets, and compliance binders are available. We can host buyer audits virtually or onsite to speed vendor approvals.

Dropshipping 

1) Do you support dropshipping to consumers?

Yes—selected SKUs ship from our regional warehouses with neutral packing and tracking. SLAs and return policies are defined per region.

2) Can you integrate with Shopify or marketplaces?

We provide product feeds, images, and inventory updates. Your account manager will outline simple workflows without heavy IT lift.

3) How do you handle returns?

We offer region-appropriate return addresses and QA on returned goods to prevent resale of compromised units. Insights from returns drive packaging or instruction tweaks.

Payment Methods 

1) What payment terms do you offer?

Standard options include T/T, with deposit at PO and balance before shipment. For repeat partners, we can discuss phased terms aligned to production milestones.

2) Do you accept multiple currencies?

Yes—USD, EUR, GBP, and others upon agreement. We’ll quote landed costs transparently, including freight and compliance documentation if bundled.

3) Are there fees for small orders?

Small orders may carry setup or printing minimums. We’ll propose combined runs or staging to keep unit economics healthy as you scale.

Q4. How are refunds processed?

Approved refunds or credits are issued promptly against the original method or as account credit for future POs. Documentation ensures finance reconciliation remains clean across projects and seasons.